workingwithpeoplebook.com, conservation communication, human dimensions

Foreword by Duane L. Shroufe
Preface
Chapter 1: A Personal Story
Chapter 2: The Importance of Effective People Skills in Conservation
Chapter 3: How to Resolve Conflict and Defuse Contentious Situations: Verbal Judo and Other Communication Techniques
Chapter 4: How to Persuade People
Chapter 5: Customer Service and Getting Funded
Chapter 6: How to Negotiate Effectively
Chapter 7: How to Manage Yourself
Chapter 8: How to Effectively Manage Personnel
Chapter 9: How To Make a Good Impression in the Field
Chapter 10: Defending Yourself From Dirty Tricks, Machiavellianism and Other Annoyances
Chapter 11: Conclusion
Notes
Index
About the Author

The Conservation Professional's Guide to Working With People